- Home
- FAQ
FAQ
How can we help?
How can I get a replacement (within the return period) or missing parts?
We are here to help! Please reach out to us via email ([email protected]) or Amazon, and kindly provide:
a. Your order number(order ID)
b. A complete photo of the item you received
We will review your information and provide solutions as soon as possible. We also welcome any feedback or suggestions you may have at any time!
Can I customize the product?
Yes, we offer customized options for some products! You can reach out to us via email at [email protected] or through the Amazon messaging platform to discuss your requirements.
If you would like to proceed with a custom order, please keep the following in mind:
a. Because our factory is in China, it needs longer time to product and ship (about 8-15 days).
b. Your customization order is only made for you, we can not sell to the other people, so that we will not provide any return or refund service for this order.
If you can accept that, we will check the cost of the product and the shipment and give you a quotation.
If it has exceeded the return period, can I return it?
At present, we are unable to process the return of products that have exceeded the return period.
Because your product has exceeded the return cycle, we cannot return or exchange it for you. Furthermore, our products are shipped by Amazon, and Amazon is responsible for the return and exchange.